60 Day Return Policy
We stand behind every item we sell and want you to be 100% satisfied with your purchase. If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 60 days, for a full refund or exchange – no questions asked. However the return shipping charge is the customers responsibility.
Please follow the instructions below on how exactly it should be returned to avoid any issues with Customs.
- Contact us via customerservice@borujewelry.com.
- Advise the representative that you wish to return your order.
- Within one business day of your email we will email you exact Instructions on how it should be returned. Please note you are responsible for the return shipping charges.
- All refunds will be processed within ONE week of receipt of the return, in the form of the original purchase method.
- Please note there is only ONE Return/Exchange allowed per order. An additional or second order placed separately but with similar product in order to bypass our T&C’s will be considered as part of the first order and will therefore will not be returnable or exchangeable.
Additional Terms & Conditions
Special orders, Custom Sizes, Engraved items or Custom Designs are not returnable or exchangeable.
Items sent to our office without a RAN number, packages shipped beyond the 60-day return period, or packages that are improperly packaged or uninsured will not be accepted.
Returned merchandise must be undamaged and in “new and unused condition” to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Boru ® will not be accepted.
Engagement Rings must also be accompanied by the original laboratory grading report, or a US $250/€250 charge will be assessed to replace the certificate.
We cannot resize certain rings including some stone set rings, our Faith Range of Wedding Bands and our Signature Range of Wedding Bands as they need to be completely re-crafted. Therefore, it is very important that you order the correct size at the time of purchase. If you need help determining a ring size, use our handy ring sizer or contact our Customer Service team on customerservice@borujewelry.com.
